We will accept authorized returns within 30 calendar days of the purchase date.

Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repackage the item(s) in its original shipping container and call ABM for an RA number and return to ABM.

All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted or damaged due to incorrect installation or use. Returns missing components will not be credited. We are not responsible for installation errors or misuse. We are not responsible for labor expenses, additional repair expenses or any expense caused by the use of wrong or defective parts during installation. Parts Not Returnable: Service manuals, CD ROMs, Software , Computers , Custom-made Products, cannot be returned for any reason. Electrical parts are not returnable if plugged in, used or unsealed for any reason.

Return Procedure

In order to obtain a Return Authorization (RA) number, contact us at 888-99-quilt or email us at contact@abminternational.com. Provide your order number, proof of purchase, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

All returns must be packaged properly. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage will occur. We will not be responsible for damaged returns resulting from improper packaging.

RA numbers together with the proof of purchase must be included with your shipment. No returns will be accepted without an RA number.

Freight Charge

Return freight charges are not reimbursable unless the return is a direct result of our error.

Restocking Fee

A 20% restocking fee is charged on all returns that are not the direct result of our error.